FAQs

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Why buy from Rugged SA

We are specialists in the RUGGED world ✔

We sell only the best Rugged devices ✔

We offer highly competitive prices ✔

We offer FREE DOOR TO DOOR shipping to main centres for orders above R399 ✔

We offer a 1-year manufacturer warranty on all products ✔

We service all products at our local service centre ✔

We offer a great variety of payment methods ✔

We offer free advice and support ✔

100% Safe & Secure Payments ✔

Is Rugged SA a VAT registered company?

Yes, we are! Our registered business name is Rugged SA (Pty) Ltd and our VAT Number is 4570273906. If you're buying on behalf of a company and need a tax invoice, kindly refer to the below FAQ.

How do I get a TAX Invoice?

It will be sent to your Rugged SA account email address once payment reflects in our system. If you'd like an amended invoice, don't hesitate to contact us.

Where do we deliver

We delivery to  ANY place in South Africa!
We deliver in 24 to 72 hours 

What are the delivery costs

Door-To-Door Economy Courier:
Order value Local & Main Centres Regional & Outlying
Below R499 R79 R199
Above R499 Free! R199
Door-To-Door Express Overnight Courier:
Order value Local & Main Centres Regional & Outlying
Below R499 R229 N/A
Above R499 R229 N/A

Banking Details

Rugged SA (PTY) Ltd

  

First National Bank

Cheque Account

Acc No:

62613649089

Branch No:

250655

PLEASE NOTE:

- All credit card payments are limited to a maximum of R30 000.

- All debit card payments are limited to a maximum of R30 000.

All payments are processed through PayFast Gateway

through PayFast Gateway

When will my order be delivered

Products in-stock

Orders placed with cleared payments before 11 AM daily are dispatched on the same day. Orders placed with cleared payments after 11 AM daily are dispatched the next business day.

Normal Economy Courier Deliveries to all local addresses & SA main centers are delivered within 48 hours (2 business days).

Overnight Express orders are delivered within 24 hours (1 business day).

Please Note:

Overnight Express shipping is only available for Local or Main Centre postal codes.

Pre-Order Products:

Orders are dispatched within an estimated 5 - 15 business days once payment has been successful.

Once dispatched deliveries will follow the same process as In-Stock products.

Please Note:

Overnight Express shipping is only available for Local or Main Centre postal codes.

If Overnight Express shipping is selected on any Pre-Order item, it will only come into effect once the Pre-Order product arrives in stock.

These shipping details apply to most Rugged SA products. Please confirm shipping details on each product for more information.

Please Note:

  • Overnight Express shipping is only available for Local or Main Centre postal codes. 
  • If Overnight Express shipping is selected on any Pre-Order item, it will only come into effect once the Pre-Order product arrives in stock.
  • These shipping details apply to most Rugged SA products. Please confirm shipping details on each product for more information.

Ho will my order be delivered

All our orders are picked up and delivered by Courier IT, The Courier Guy, or Dawn Wing - The Leaders in South African Logistics. They will deliver your order directly to you. Please make sure that your address and contact details that you've provided are correct to ensure they can get to you ASAP! Please note, we cannot deliver to PO Box addresses as someone needs to sign for the order.

What warranty do Rugged SA products have?

All products that are bought from Rugged SA are covered by a 1-year manufacturer warranty unless specified differently on the product page.

Can I return my order

Yes, there are terms and conditions for returning an order which can be found here.

Payment Methods

Payment methods made through

PayFast
Ozow
Payflex

Payment Types Accepted 

Instant EFT
Master-Cards
Visa

All Major Banks

Absa
FNB
Nedbank
Standard Bank
Capitec

Can I collect my order to avoid a delivery charge?

Yes! You can collect your order from our shop. Please see our full address below. You just need to select the collection option on the cart page before checking out. This will ensure you don't pay for delivery. We will then alert you when the order is ready for collection and send you our address details.